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TRAI ordered Vodafone-Essar to Refund Money Charged to Subscribers

 vodafone_logo The Telecom Regulatory Authority of India (TRAI) Thursday ordered Vodafone-Essar, a leading telecom operator, to refund all money that it has charged for providing value added services to its subscribers without their approval.

“The authority had received complaints from the subscribers of Vodafone-Essar Mobile Services Ltd regarding provision of value- added services without consent,” TRAI said in a statement. The firm admitted to “technical error”, it added.

“Based on the explanation furnished by the service provider, it cannot be concluded that the value-added service was provided with the explicit consent of the consumers, particularly when the consumers have denied having given any such explicit consent,” it added.

The regulator has asked the company to refund the money within 15 days.

TRAI also said the money be refunded even to those customers who were denied of their consent while activating value-added services in their account and also to those who were offered the services free of cost initially and charged later.

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  • Vodafone has charged me for CLIP (caller identification) from Oct 07 to June 08 @ Rs.49.00 without my consent.It came to my knowledge through Newspaper dated 20th May 2008 that CLIP is a free service and TRAI has ordered the telecome companies to refund the CLIP cgarges. Almost 2.36 crores were refunded to 1.96 lakh customers. When I requested for the refund, Vodafone has refused. I have stopped using their fone and plan to go to Consumer Court for recovery of said amount.
    Please help me.

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